Allegiant Airlines - Worst Customer Service
Gate Agent/Baggage - Complaint
ST PETERSBURG, FLORIDA -- I would like to share my horrible experience on your Alligiant airline. On August 1st my 6 year old daughter and I were flying from St. Petersburg to Youngstown at 7:15 in the morning. We arrived at the airport at 6:00 AM and stood in line to check our bag, which was prepaid, when I got to the counter my bag weighed 43lbs. The gentleman at the counter told me it was over weight and if I could remove three pounds, I did and put the additional three pounds in my pack back to carry on.. Then he proceeded to tell me that this bag was too big and it would cost an additional $50.00. He was extremely rude and I was not the nicest person with a tired daughter and it being so early in the morning.
This is where I have a real concern, my bag never showed up in Youngstown and was the only bag on the entire flight that did not arrive. I have to believe after not being very polite to the gate agent that he tore my bag tag off and placed it in the pocket of my bag and placed someone else’s checked luggage tag on my bag and sent it to Peoria, IL. I cannot prove any of this but wanted to make sure you were aware of this coincidence. It was very interesting that the girl in Peoria called me and told me that she found my the tag in the pocket. I even doubled check that I had my name on the bag before giving it to the agent.
Next, when I arrived in Youngstown and inquired about my bag it took almost an hour for someone tell me it did not arrive. I spoke to Chad the manager and he told me someone would return my call that day. I NEVER heard from him or anyone from Youngstown or St. Pete. I called 866.719.3910 over 10 times in two days and never received a call back. I had some very important things in this bag for my daughter.
I finally decided to call the agent line and held for 45 minutes before connecting to an agent. Once I finally connected to an agent they sent me over to Scott. I left him a Voice mail and he did return my call on Friday afternoon. I did receive my bag on Saturday.
As a traveling professional for 17 years this is the first letter I have ever written and hope that you look into this incident. I will never fly your airline as it was not worth the few dollars I saved and the situation I put my daughter in.