Home Depot - The Case of the Disappearing Kitchen
Kitchen - Complaint
WATERTOWN, MASSACHUSETTS -- My husband and I went to Home Depot to purchase a new kitchen. The designer Reba was excellent in helping us develop a design and make our choices. However, from there it was down hill. The company recommended to install the kitchen was incompetent and irresponsible. They did the initial measurements for the kitchen, but then they were unreachable. They never gave us a price for the installation and never followed through with the demolition although we had a deadline. There were other problems with them as well, but they are too numerous to mention.
Suffice it to say, in the end, our tile man did the demolition. The man we dealt with was Frank. As the time for delivery Drew near, my husband called him several times. Frank always told him that he would call back the next day, he was on the road, we would hear from him.....In the end...nothing. Reba did not return phone calls at that point either. Just before the date of the delivery, I called to confirm the delivery day and time, even though we still had not received any call back with installation estimate. We were about to move into our new apartment (July 16) When we still had no response from either rank or Reba, I call the kitchen company (Kraftmaid). They told me that the order had been held. We and never put through.
In other words, our check had been received by Home Depot on May 31 and cashed, but the order had never been placed. There was no kitchen.
On July 16, we moved into our apartment with no kitchen. Yes, we received our money back. But we would absolutely never recumbent Home Depot for a kitchen remodeling.