Fort Wayne Toyota Complaint - Unethical Sales tactics
FORT WAYNE, INDIANA -- After my 3rd leased vehicle from this dealer, I am no longer returning and may not even buy another Toyota. Each time I went to the dealership they would dicker with me on thousands for a downpayment I had already told them I didn't have and try to talk me into a payment $100 more than what I told them I could afford. They kept running back and forth to the sales manager and would not return my car keys when I asked them for them. About a month ago I called my bank to find the payoff on my lease and found out they had put $6000 of negative equity on my new lease from my old one and that there is a $900 early termination fee if I end the lease early which is 63 months. An out of state dealership told me they would never put a customer into that long of a lease and it was unethical for this dealership to do this. When I wrote to Toyota Corporation about this they replied they could not do anything as dealerships are privately run. I replied, aren't you concerned about the sales tactics these places use when they are selling your brand of vehicles?? They said they couldn't do anything. When I told them they lost me for a customer they said thank you for letting us serve you. In other words, we're making millions so who cares. When I called the dealership to complain about the negative equity and early termination fee, the salesman claimed he didn't know anything about it and he would call me back. Never heard from them. Better Business Bureau has 16 complaints from them.