Safeco Insurance - "Administrative" Deductions From Payment for Totaled Car
Car Insurance - Complaint
LOS ANGELES, CALIFORNIA -- I was hit by a Safeco insured while I was stopped at a stop sign. The driver admitted full responsibility as did the adjuster. Safeco offered a reasonable value for my totaled car (what do I know?) but Safeco proceeded to reduce the amount by administrative, forklift and restocking charges of $560.
After I complained to Safeco that tort law requires that I be made whole (not reduced by non-sensical charges) and filed a complaint with the California Department of Insurance, in apparent retaliation against me for the complaint, Safeco REDUCED the payment to me by an ADDITIONAL $700 bringing the total deducts to $1250. In addition, they ELIMINATED my rental car reimbursement retroactive one month with no notice whatsoever. I haven’t even gotten to the medical claims yet and they are playing a lot of games. I have not accepted their offer and will likely have a multi-year battle against them.
Their moves are not only unlawful but immoral, imperial and bullying. I suggest all folks in a similar situation file complaints with the state insurance departments as well with Safeco directly. Their parent company, Liberty Mutual, should also be informed by letters to the CEO and board of directors members. This is a very large class action suit waiting to happen.