Hotwire.com - Rip Off Website!
Customer Service - Complaint
ATLANTA, NEVADA -- I made a reservation for a rental car (Alamo) and had to cancel 55 minutes after I had made the reservation due to a project at work being canceled. I called them right back and after 35 minutes on hold was told that there was nothing they could do. I was informed by the agent that I would not receive a credit nor will I get my money back. I told him I would go on-line and fight the purchase with PayPal, write a bad review about this experience. The agent said go ahead and join others it won't effect my paycheck nor my job. He said, you should have read the reviews before making the purchase.
What an arrogance piece of bad company this is. Hotwire has no sense of customer service. These guys are thieves... This is a rip off company. Hotwire WILL STEAL FROM YOU!!!
I will never use Hotwire or recommend them again.