Sears - No Delivery, No Installation.
Kenmore Dishwasher - Complaint
LAPLACE, LOUISIANA -- On Aug 2, 2013 we purchased a Kenmore dishwasher for 549.99. We were offered and paid for the install 139.99 and haul away 10.00. We were told that it would be delivered and installed on Aug 7. On Aug 6 Sears called and said the installer was booked and could not make it until Aug 14 between 8:00 am and 12 noon. On Aug 13 the installer called and confirmed everything was good to go on the 14th. On Aug 14 (I take a day off work) at 9:30 am the installer called and said he would be there at 10:00 am. At 10:00am the installer called and said the store doesn't have the dishwasher and it was on backorder till Aug 26. After hearing this we call the store and they say they have it there with our name on it. They say that due to where we live the dishwasher should have been sent to another store ( I live 15 minutes in each direction from a Sears store) and that we can come get it. I tell them I paid for delivery and installation and this is not my problem, they knew where I lived when I gave them my money.
On Aug 16 Sears customer service calls and says they are going to make this right and asked when did we want it delivered and installed, we tell them since we were out of town we would get back and would like it delivered and installed on the 19th after noon. They said we would get a call from the installer on the 18th to confirm, never did get a call. Aug 19th no one showed up. We call customer service AGAIN, and were promised they would make it right, they tried to call the installer but got no answer. They told me I would receive a call the next day. Well here it is Aug 20 8:30 pm and I haven't heard from anyone, nor do I have what I paid for. THIS IS NOT THE FIRST BAD EXPERIENCE WE HAVE HAD WITH SEARS BUT IT WILL BE MY LAST. I WILL NEVER BUY ANYTHING FROM SEARS AGAIN, AND I WILL DO MY BEST TO SEE THAT EVERYONE I KNOW NEVER BUYS FROM THEM ALSO!!! BUYER BEWARE!!!!!!!!!!!!!