NETFLIX - Unlimited DVD Rentals Limited By Purposeful Processing Delays
GARDEN GROVE, CALIFORNIA -- NETFLIX Re-Defines "Unlimited": I have the "3" at a time DVD Mail Plan. I'm close to a distribution center and used to get my DVD's within a day. I started noticing a pattern of delayed mailings. It appears as if they are trying to prevent me from receiving more than 3 DVDs in any given week.
When I researched their current terms and conditions for DVDs, I saw a clause that states that processing for frequent users may be delayed by postponing the processing/mailing of DVDs from your local center, or mailing from a more distant distribution center.
I called Customer Service and the person I spoke to didn't even know where to find the Terms and Conditions. I ended up speaking with a supervisor who wouldn't admit that they throttle customers. His only admission was that they are limiting the frequency of newer releases that are mailed out to a given customer.
They need to remove any reference to 'UNLIMITED" on their DVD Plans.
What angers me the most is that they aren't honest about it. Either you have limits or you don't. They obviously have limits, so just be honest about it!