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Consumer protection service /CPS - Total Run Around About Product Repair or Status of Repair

Compaq CQ60 Laptop
Review by revkenr on 2013-08-21
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
BROOKLYN, NEW YORK -- I purchased a Compaq CQ 60 laptop on EBay. I also decided to purchase an extended warranty from Consumer Protection Service. Less than two months after purchase, the video began to give problems so I contacted CPS for service. It was easy to file a claim and they were very responsive till they received my unit then that is were the service ended. They have had my unit for over two months and the status of my repair changes daily from...sent to service center to...parts ordered...to sent to repair service and then the cycle repeats over and over. I have contacted them several times and each time the response I get is just a run around. Such things as... we ordered a new LED screen...to the parts are on back order...to we will get the service center to contact you to let you know when the repairs will be completed. DO NOT WASTE YOUR MONEY ON THIS WORTHLESS WARRANTY. If I ever get my unit back I will consider it a minor victory.
Comments:1 Replies - Latest reply on 2013-08-21
Posted by PassingBy on 2013-08-21:
I work on laptops and I can tell you that you may never get that Compaq CQ60 video working properly again. The video chip, made by Nvidia, has defective solder. The power cycling off and on creates considerable heat which eventually causes the solder to lose contact with the motherboard. There is a temporary fix but that involves removing the board and remelting the solder with a heat gun. That might last 6 months.

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