Virgin Mobil - "Theft" and Lies
INTERNET -- How do you spell theft in this electronic world that would be VIRGINmobilUSA. My account was canceled on 6/13/2013. I received no notification of the cancellation via email, despite having received 3 emails in 2013 from them regarding a change in Terms and Conditions.
Two notifications of my changing the credit card associated with the account or postal mail. Below is the list of events. Please note I had used this service since 2004 so when I say their website is held together with chewing gum I mean it.
IO lost track of how many times I could not access the site to change a credit card or other attempts at more mundane tasks.
1.. I was lied to when told it was being escalated - Sally I believe her name was on 8/19/2013 . Glad I didn't give them my grandsons phone number they had said they were going to credit his account with my old balance
2.. Only form of attempting to let me know the account was to be canceled was text message.They know they do not cover the entire USA and
3.. They sent me an email on 4/12 informing me of a change in the terms and conditions.
4.. They sent me an email on 2/6/2014 saying I had added a card to the account.
5.. They sent me an email on 1/31/2013 saying I had added a credit card as well don't get me going about how impossible their website is to add a credit card.
6.. They say my account was not paid by 4/13/2013 and was canceled on 6/13/2013 supposedly I spoke to a supervisor Lilliam, on 08/20/2013, who had called regarding my response to the support case I filed Online prior to my call on the 19th. Silly me I thought they were actually calling back as.
I was told on the 19th. they would be. She refused to pass me up the line so I said goodbye. I guess they are trained to really tick you off because she said "Thank-you for choosing Virgin Mobile" all I did was hang-up