Time Warner Internet - Worst Consumer Experience of My Life
Internet service - Complaint
COLUMBIA, SOUTH CAROLINA -- Absolutely awful customer service. Initially, There was an issue with the previous tenants not canceling their service. Time Warner tasked ME with going to a local branch and switching over the service to my name. Then after a $100 payment covering my deposit and first month of service, they and told me everything was good to go and sent me on my way. Annoying, but not a deal breaker. Well when I got home, the modem didn't connect to the cable signal.
After 3 hours on the phone, most of which was spent on hold, the technician came to the shocking revelation that either my modem or cable outlet was not working. I set up a service appointment (earliest available was 5 days later). So the day finally comes and lo and behold no tech comes out.... I called to see what was up and after a mere hour and a half on hold I was told the tech did in fact come, removed the lines for the TV service, didn't activate any Internet service, and left... All without even ringing the doorbell or notifying me in any way.
Now, I have to wait another 2 days for another tech if he/she even shows. Time Warner treats their customers like garbage and if it was not the only Internet service available for my neighborhood I would have nothing to do with them. I am a student and Internet access is essential so this comes as a huge inconvenience for me. For the love of God, stay away from these idiots if it is at all possible.