Bob's Furniture - Do Not Buy From Here!!!!
Delivery and Store Personal
WOOD BRIDGE, NEW JERSEY -- I purchased a dining set online, received confirmation email. I have verified the shipping address was correct and the billing address was correct. I received a call from Bob's to schedule a delivery date and time which was fine. I received a call that they were running early and asked if I would be able to take the delivery early. I said yes. Was waiting and received another call that they were outside. I look and no one is there.
They actually went to my billing address and said Oh well there is nothing we can do. I sent them the confirmation sent to me by them, showing the correct information (shipping was 10 minutes away). They told me I had to go to the store and correct the issue. I had no time to do that and took a day off work for this. I got absolutely nowhere after speaking to 1 manager through there delivery service that said there is nothing they can do and will transfer me to the store. The store manager said it was ridiculous and would make sure that I received my delivery and would call me back.... Never received a call, so I call her (Maureen for the Woodbridge store). She said I am working on it and will call you back..... Still nothing so I call again to find out that Maureen actually left and resolved nothing for me.
I spoke to someone else regarding delivery and they stated " the drivers have been released for the day" So no delivery. I asked to then be scheduled for this Sat. as it was not my error. They told me they would send in a request but can't guarantee anything, and I would receive a call with in the hour to confirm my delivery. Again till this time (the next day) Still no phone call!!!!!!! Haven't even been offered a discount for the inconvenience and there mess up. I will never order from here again. Buyer BEWARE. Prepare yourself for a hassle and headache.