Motel 6 - Hidden Tow Fees Included When Following Clerk's Instruction
Desk Staff / General Manager / Customer Relations - Complaint
ROHNERT PARK -- My boyfriend has made use of Motel 6 extensively while working out of town in the Bay Area. I am on occasion his $5. Registered guest. The per diem afforded him does little to cover lodging in this "spendy" area.
This particular Motel 6 is often short of parking, particularly on the South side...where the landscaping choice (fruiting Plum Trees)and the over zealous leaf blowing landscape team members create yet another concern.
He and I (as well as many other guests) have consistently and repeatedly been instructed by the Motel 6 Staff that it is permissible to park in the spaces immediately adjacent to this area. After we both checked in (around 7 pm) we once again were without parking on 3 sides of bldg. ...having been assured that it was acceptable for guests to use the adjacent spaces we parked for the evening. He left for work at 5 a.m. and I went to start my car and it wasn't there. Since it was a brand new (still dealer plated) vehicle I first assumed it to be stolen. I then though perhaps Motel 6 had inadvertently towed my vehicle, perhaps because it didn't have license plates. I called the tow company no. On the signs ...disconnected. I then called the police no. listed...after speaking with three people I got the word that indeed my car was towed/impounded. They eventually were able to provide me with a valid number for a different tow company.
After trying unsuccessfully to reach a taxi service...I called a friend for a ride. In checking my brand new car I noted a 3" scratch...obviously fresh (no dust at all around it) noted this to driver who of course took no responsibility. I immediately went to Motel office to sort out snafu. They did not authorize tow...it was a business who now claims exclusive rights to parking.
Unfortunately I and the 10 or so other guests were the one's caught in the crossfire. I asked the desk clerk to please inform the other guests parked by me that the tow co. was continuing to tow...they were very unreceptive to this. While speaking to the agent authorizing the tows about how Motel 6 had mislead all of us...another car was hooked and pulled away...the agent stated she had given Motel 6 ample and repetitive warnings that they were to advise their guests about the new parking policy. (I informed her that her process was in violation of the CVC) The signage & placement as well as tow notice were unlawful. I went back to Motel 6 office and inquired as to if the clerk had reached there guests...she smugly assured me in an affected tone ,"YES...I've called every one of them". Another car was being towed. The other towed guests reported that they had not left their rooms for the day, they had no message, and they even used their cell phones to verify that their hotel room phones were functioning.
Motel 6 perpetrated this misery on their guests and wouldn't lift a finger to help. These guests who were towed were headed to jobs, had registered cars, and had to pay a lot of money and it was primarily Motel 6 staff's fault. Even after all this Motel 6 didn't inform their guests about changes to parking preferences. In the next 2 days myself and my boyfriend advised and redirected dozens of newly arrived and parking guests from the disputed parking area. Motel 6 cancelled our reservation after the manager overheard a woman thanking me for informing her as she parked the night before .
Pretty ironic that Motel 6 was clearly in the wrong and yet I was the one being punished...I have my civil small claims court case pending with the agent who authorized the unlawful tow as well as the tow truck driver. My only recourse with Motel 6 is to speak out, post reviews, and many calls to customer relations for Motel 6...I'm active with all three. Pretty sad when a guest who has spent $7,000. In a year on room charges, had no negative incidences against them, had their car towed unlawfully, tried to do right by her fellow guests is the one who gets the toughest treatment.
My advice ...for $15. More on average you can stay at the Best Western, free WiFi, complimentary breakfast, conveniences like fridge/blow dryer/microwave/pillow top mattress/and large rooms complete with desks& dressers & 42" flat screen TV. Add it up, it's actually the more economical choice.