Hotwire - Double Billed for Car Rental
SAN FRANCISCO, CALIFORNIA -- I reserved and paid for a car rental through Hotwire. I rented a car in Denver for two days. The car was from Hertz and when I returned the car I was charged $152.00. When I got home, I got another bill from Hotwire for the same car rental for $387.00.
I called Hotwire and was told to fax information and request a refund. The fax number I was given didn't work and they refused to give me an email. They did give me a mailing address so I sent off my information but have not heard back.
According to Harmony (nice fake name, btw) at Hotwire Customer Service, I should get a refund but I'm not hopeful.
If I don't get a refund, I won't be using Hotwire again.