AT&T Wireless - Scammers! They Cannot Pull Up Calls for Q&A!!!
U-Verse & Internet - Complaint
FLORIDA -- On February 18th I called AT&T to get wireless internet for my house, when speaking to the sales representative over the phone she offered me a deal for U-verse as well. They were giving 3 months of free premium channels but after 3 months I would have to pay the full price.
Before purchasing the deal I repeatedly asked and verified that I would not have a contract with the U-verse plan but I that I would have a contract with my Internet plan. I once again verified the information that I could cancel my U-verse plan without being penalized with an early termination fee and the sales representative reassured me I could cancel the U-verse at any time without having a contract and without being charged for a termination fee as long as I kept my Internet services on for one year.
So, about a month ago I called AT&T and asked to cancel my plan with U-verse, the AT&T representative then informed me I had a contract with U-verse and if I cancelled I would have to pay a termination fee. I knew what I had spoken about with the woman I initially agreed to purchase the deal with and it was the complete opposite of what this representative was telling me, so I asked for a supervisor. The supervisor got on the phone and told me that I was right I did not have a contract with U-verse and at the time I wanted faster internet so the supervisor sold me the plan for a faster service and cancelled my U-verse plan.
I called today to inform them my credit card was lost and I asked for the representative to review my bill, she stated I still had U-verse so I asked to cancel it and informed them of the previous situation I had, it then escalated to management. The manager gets on the phone 30 minutes later and is not cooperative at all. I begged for them to listen to the call and get back to me to verify what was said, and the manager tells me not all the calls are recorded and he can't pull up my call. He refused to help me or remove the unauthorized charges they put on my account. I was scammed and lied to.