Home Depot - Refused To Return My Deposit, Employee Payback For Canceling.
WARMINSTER, PENNSYLVANIA -- Two months ago I had Home Depot come to my house for an estimate on a new front fiberglass door. Employee John (snip) was super friendly and left with a $750 deposit. He explained that I had a three day right of rescission and they needed to do a final measurement. No order was placed at this time. I had two more estimates which were much cheaper than Home Depot so I cancelled on the third day. John (snip) acknowledged this and said my deposit would be returned within 10 days.
Ten days passed and my deposit was not returned. Over the next two weeks I send numerous emails and leave voice mail messages for super friendly John (snip) who is totally ignoring me. Finally I get lucky and catch him on the phone. He plays dumb and says he needs to contact Corporate and will get back to me. Another two weeks pass with no response. During this time I'm still emailing and calling him.
I now go to customer service at the store. They tell me this is a separate department that they have no control over. I'm further told that to contact super friendly John (snip) directly. WTF!!
Enough is enough. I return to the store and demand to speak to the manager. Politely I explain what you have just read. He contacts super friendly John's big boss and assures me I will get my deposit back. Five days later they do a direct deposit into my checking account.
Conclusion: I am totally done with Home Depot for any kind of home improvement. If I have this much aggravation over a deposit I can only imagine the frustration if they did the install and there was a problem.