Charter Communications - Cable Box Reliability
ST LOUIS, MISSOURI -- Their cable boxes break every 3 months so you have to either pay $40 and take a day off work for them to send somebody out to fix their equipment or spend an hour standing in line at one of their stores to trade it in for a different box. I've had their service for a year and a half and every few months I'm back in line for a "new" box.
Also, their customer service is terrible. I transferred service from one address to another, they told me to keep my equipment to set up at the new address but then charged me over $400 because my equipment was not returned from the original address. It took 4 phone calls to correct plus the several calls I got asking why I had cancelled my service at the original address.