Walgreens - Shameful Pharmacist
Pharmacy - Complaint
CLARKSTON, MICHIGAN -- I called in a prescription refill to above store, one day prior and selected a pick-up time for above date and time. After giving my name for prescription pick-up at the drive-thru window, the pharmacist told me my prescription could not be re-filled. The pharmacist told me that my prescription was not eligible for refill for 2 more days. The medication in question is for a serious disorder, in which one may experience "withdrawal symptoms" if not taken accordingly.
I depend on this medication daily, to function and perform as a "normal" person would without it. I have been taking this medication for quite a few years. I might also mention that I am a successful, career oriented, law abiding citizen that takes pride in serving and helping others myself. Not fully understanding the pharmacy policy, procedure or capability, I politely asked the pharmacist if it was conceivable to provide me with enough medication to supply me for the 2 days in between. To my surprise, I was met with rolling eyes, grumbled huffing and snarled looks from this pharmacist. The pharmacist snapped at me, scolding, that if I had no medication left, it was only due to my misuse of the medication. This pharmacist was extremely demeaning, almost suggesting I could have only been overdosing on the medication or selling it. I felt I was being accused of a drug addict by this pharmacist.
Maintaining my polite demeanor, I assured the pharmacist that I was taking the medication only as prescribed, but the medication was prescribed to me with an allowance to take more if I felt necessary per my condition. After looking up my account, the pharmacist accused me of double filling my prescription by 2 separate physicians. Knowing I had switched doctors while under care for this condition, I corrected the pharmacist and made him aware the other physician hadn't wrote this prescription in a couple years. Before finishing my explanation, I was met with yet again with belittlement and attitude from this pharmacist. To say the least, I was extremely displeased with the pharmacists demeanor, belittlement and lack of helpfulness. This pharmacist eventually, but seemingly reluctantly was able to send me away with my needs.
This incident ruined my day and cast a feeling of guilt over me for having my condition. I would like to add that this is the second incident of displeasure I have encountered with the same pharmacist over similar incidents. Both having left me feeling looked down upon as a nuisance and suggestive unpleasant gestures with awful demeanor. I plan to take my business elsewhere, as does my entire family, who have not had such heated incidents with this pharmacist, but usually feel displeased in his lack of professionalism. This pharmacist needs to be reprimanded for mistreatment of customers, seemingly displeasure with employment and lack of professionalism. Thank you for your time in this manner.