Purchase of a laptop - Great Customer Extra-Service
Computer Tech Counter/check Out - Compliment
VALENCIA, CALIFORNIA -- We went in to Staples to purchase the Lenovo laptop on Sunday, Aug.18,2013. Two Tech Experts there were exceptionally helpful. Tony Gorenson was the first tech we dealt with and was so informative on our needs and what we were purchasing. Miguel offered to open the box and actually show us what we were buying and set some initial things up for us. We had been offered/purchased, a Sophos managed AV, and Miguel was going to install it for us. Also we had purchased an Office/word CD and he set it up too. They went out of their way to explain so much to us and wanted us to leave understanding our purchase, walked us through many features of our new laptop. Craig, the mgr. came by several times to say hi and thank us for coming in & our purchases (I bought a mouse & case too). We were so pleased to get such personal attention from these employees. Thanks.