Mealey's Furniture - They Have The Best Customer Service I've Ever Seen!!!
Customer Service Department - Compliment
MAPLE SHADE, NEW JERSEY -- I can't say enough good about Mealey's Furniture's Customer Service Department. My new Flexsteel furniture arrived in January and I love it.
One of the cushions had a slight flaw in the fabric that looked like a perfect square when it arrived. I called Mealey's and they immediately sent out a replacement with no questions asked. When the furniture was delivered, I noticed the bottom of the sofa looked slightly different than the chair and loveseat, but I thought it was supposed to be that way. It has nail head trim and in the exact center of the sofa bottom it had about a 5" piece that was lower than the rest.
Several month's later, I was on their website showing someone the set I bought and I noticed the sofa should have looked the same as the other pieces. I called Mealey's around April and they sent someone out within a couple of days and the center slat board had come loose during delivery. The repairman fixed it by securing it with screws and said he was going to replace the entire bottom piece because the fabric was stretched from being pulled. He said he was going to have the parts sent to my house and after I receive them to call Mealey's and they would return to finish the job. I expected the order to take at least 6 weeks to receive and that was fine. I knew the parts were way overdue, but wasn't concerned as it has been a busy summer for us. I really should have called them when I never received the parts, but it wasn't a pressing problem.
I got a call from Christine in Customer Service this morning, and she was cleaning out her emails and noticed it was not closed out. She said this is ridiculous and said she was going to send out a brand new sofa to me. It had been too long and they want their customers to be happy. My sofa that I have been using for the last 8 month's will be picked up in a couple of days with a brand new one to replace it, no hassles...
Needless to say, I have never seen customer service as good as Mealey's anywhere. No fighting for them to do the right thing and they couldn't be nicer. What good is a major purchase if there is no warranty or customer support? Mealey's has won me over as a customer for life... I would recommend their stores to anyone looking for the total package.