Bob's Discount Furniture - Poor design and craftsmanship of reclining chaise, poor customer service
Quantum, reclining leather chaise - Complaint
MANCHESTER, NEW HAMPSHIRE -- Bought a Quantum Leather reclining chaise and 2 leather recliners and the first time the chaise was reclined it would not come back up to original position. My husband examined it and discovered the screws had come out of the plywood
frame. They did send a tech out to fix it at which time he tried putting in a couple of sheetrock screws to try and correct it.This failed miserably and so it remains broken. We had to put up a fight to get it replaced but finally they said they would replace it but it will cost me $100.00 to have a new one delivered.
I will never deal with them again. It is just a few months old now and it looks several years old. There is only myself and my husband living here and our 3 grown children who visit several times a week with no children, so it's not like it's being over used. I would advise against buying Bob's.