Miele - Installation Rip Off
Freezer 30"/Frig 30" - Complaint
SACRAMENTO, CALIFORNIA -- We purchased a Miele Freezer and Frig, built in shallow depth style. When we purchased our appliances Miele was having a deal that if Miele installed the appliances for a fee then the customer would bet some sort of warranty or coverage if there were any problems.
A Miele representative came out and looked at the framing etc. and gave our contractor specific instructions on the modifications that would be to be made before Miele would agree to install the freezer and frig. The changes were made and and then inspected by the Miele representative approved and then the freezer and frig were installed.
However because the freezer and frig were installed to far left not only are the units not centered in the opening the freezer door does not open wide enough for the drawer of the freezer to come out. We contacted Miele and their official response is a noted:
"Specification sheets are available for each appliance. It is the contractor’s job to make sure cabinetry is built accordingly and placed where you will want it. The installers verify the dimensions, and they can make suggestions, but it is the customer’s responsibility to prepare the site according to the specification sheets (in this case, you delegated that responsibility to your contractor)." - Ms. Emily Birch - Miele Supervisor
So basically we were held hostage by Miele, they wanted the framing done one way and would not install the appliance until it was done according to their instructions which prevented the door from opening all the way but ensured that the unit would fit?