Samsonite - Poor Customer Service / No Contact
Samsonite Customer Service - Complaint
ON-LINE DIRECT WITH SAMSONITE -- I purchased 5 suit cases in September for gifts at Christmas. My granddaughter used it only 4 times and the seam came apart. She went back to school across country. I called customer service, which informed me of several repair shops from my zip code to determine if it is eligible for free repair or new one. All four repair shops were in NY and I live in CT which is 2 hrs away and the suit case is in AZ. She will not be back until Christmas and cannot use it on return. She is also on campus with no vehicle. Due to these issues there was no one to speak to to help with my issues or concerns. It is like I have to eat the cost of an item that is a defect. The seam came apart. It should have held up with only 4 uses. Very frustrated and feel the company does not want to stand by their product.