Time Warner Cable - They Would Not Be Accountable For Their Mistake!!!
Billing & Customer Care - Complaint
GREEN BAY, WISCONSIN -- I receive my statements on-line, which is an email saying its ready, but I don't log into the site and look at them. It is the same amount every month. Also being a busy summer, I briefly scan my checking account and confirm balance and know my TW is set up auto pay. Well I happened to check it just yesterday 8/21/2013 and saw the balance was over $600. I had a heart attack. Thought how could this be, and how do I still have working cable and internet? I went and traced back my checking account and sure enough they have not taken out a payment since April. (I pay $116 a month). I of course an so frustrated thinking I was paying all along and now I have yet another bill to add to my pile! My expiration date had changed in May, so why didn't they call me by June to tell me I am past due? The few other auto pays I have set up contact me a month prior to expiration, as they should if they want to get paid and appreciate the auto payment process.
I pick up phone and call them. 1st person somewhat understands, but I said, I would really like to talk to someone because this is not entirely my fault and I cannot just pay $600 in full right now! He says he has to transfer me to billing. Well I get Collections on the phone. They state, I must pay $475 immediately. I again state, It is not that I don't want to pay it, but I am asking for some help here, because this is not totally my fault. And for the 3rd time, I am the ones calling you, being honest and informing you of your defected system and the issue it has caused! She says I must have to talk to customer care then as she is only a collections department and if I am not making a payment she cannot do anything.
Guy number 3 on the phone, basically says the same thing and I say, I just want to talk to someone who can work this out for me. I have been a loyal customer for over 4 years, paying monthly on time always! I state, I can pay $300 in two days, but I would like to know what I am getting in return for your fault. He says well it looks like they won't shut you off until next week. After an hour later, I said, fine, I will call back Friday and make a payment.
I get home during tornado warnings and storms and guess what? NO TV or Internet! I was furious! I call and talk again to three different people and one a supervisor. They are now saying after I said I will pay $300 now if you turn my TV back on. Again the whole thing that this is not my fault and I have always paid and would not have called you in the first place if I wanted to stop paying! They tell me now at 8:00pm that I can only pay with Cash or cashier check! WHAT? Where do I do that at 8:00PM! I said that is it, I am so done and this is absolutely ridiculous, how I am being treated for no reason at other than being honest and make the first attempt to fix an issue at hand! Had I not even called, I wonder how long before they would shut me off! I have dropped them, DISH is coming tomorrow and I will be paying a personal visit to return DVR and modem and let them know, they now will not see a dime of what I might owe in free Cable service, because of how they treated me and have no customer care service at all!! I also have 2 friends who dropped them today and I will work on at least 7 more! Do the math TW!! How much money are you going to be out now?
I should go to Netflix or Amazon Prime Broadcast and streamline everything for free, but until I am ready to go that route, I know one thing! Time Warner will never be used and I will make it an effort to exploit them in every way!