Beware of Cheaptickets.com!
Reservations - Complaint
HAVERFORD -- I booked 4 people on a flight from Munich to Detroit in April. In July I start getting emails for 1 of the persons saying that they have changed his flight time. The airline and flight number stayed the same, but the departure time went from 12:20 to 1pm. No big deal. I talked to 2 others and they got the same email. The last person in the group never got an email confirmation of the time change so I just let it go. Big mistake.
Yesterday (21 Aug 2013), I get an email saying that she was on a 10am flight arriving in Detroit 4 hours prior to the rest of the party. I don't understand! Why was she moved to an entirely different flight and time. I got the email around 6pm and called by 1pm the next day to try to get her back on the 1pm flight...the flight including her husband who has the same last name (which is not that common!). I was told that because Lufthansa already issued the tickets (how? they are e-tickets!) that I would have to pay a change fee to get the person on the same flight as her husband. Why do I have to pay $450 to fix cheapticket.com's mistake?
I asked to speak to a supervisor and was told that she could pay for half (mind you this was after about 1 hour on hold and then me telling the supervisor to call me when she had answers as I was at work) but I would still need to pay $150. I was happy that half of $450 was $150 but soon found out that reason was that the supervisor had inverted the return date from 01 Oct to 10 Oct! After another 15 minutes on hold she could not yet confirm that it would be $450 and I told her to call me back again when she had it. I finally paid $225 to change a ticket so that the person could be on the flight that I originally booked her on....why am I responsible when cheaptickets.com screwed up? I will make sure to avoid this site in the future!