Ashley Furniture - Terrible Response Time
Warranty - Complaint
CA, TN, MS, CALIFORNIA -- We bought the leather sofa & loveseat in Fairfield CA less than a year ago. Back slat was coming loose and pushing against the leather, stretching and almost tearing it. Contacted the local Ashley store and found no help. My wife contacted the store we purchased from and was told that there was nothing we could do since we no longer lived in that area.
I contacted the co. on line and informed them that I would contact the Attorney General & BBB if something wasn't done. They replied that we need the original receipt, model no. etc. before we could do anything. Contacted the store in Fairfield again and this time spoke to a manager who was willing to send me the receipt. I complied with everything that was requested and contacted to set a meeting up with the appraiser. The appointment was over 2 weeks out and being that much of a time, I asked for an early morning appointment. The day before the appointment, I was called and told that I had a 3 hour window in the middle of the day. My option was to cancel or take it. I tried to escalate it but was told that it wouldn't do any good, that was their policy and that I had no options other than to cancel.
I let the representative know what I thought of their customer service and she agreed with my thoughts. Never again will I buy anything from this store. They clearly do not care about you once you've paid and walked away.