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Kentucky Utilities - Very Dissatisfied Customer

Billing/disconnection - Complaint
Review by gmanningrn on 2013-08-23
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
GEORGETOWN, KENTUCKY -- I made an online payment using a new account number to which I omitted one number causing the payment not to go through. I was unaware of this until my electric was disconnected and was not back on until 10 hours later. I was waived a reconnection fee, but had no idea it would have been such a long period of time before it was reconnected.

Yes, it was definitely my fault for not putting in the correct number and have made a few adjustments to billing paperless so I can, start receiving emails if I am correct, so this sort of thing does not happen again. I do not and have never made a habit of not paying my bills, but when electric is so astronomically high have had to make 2 payments.

One is stuck when you don't have a choice of a company for a utility like electric. For those customers KU wishes to have a "commitment to serve" then why can't some of that money be used to have more technicians so those customers don't have to suffer in the heat and cold.
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