Fred Meyer - Raleigh Hills...What a Mess
Food - Complaint
PORTLAND, OREGON -- I have been shopping at this location for almost 15 years. I have always been loyal to this store and only go to others when I absolutely have to.
Now, I hate to complain about people at stores, but Lordy, this store stinks now. The current assistant food manager (a large troll looking man) is the rudest person I have EVER dealt with. Two weeks ago I was shopping there and was looking for some vitamins in the natural food section. It was later in the day, and no one was working there. I waited for a few seconds until I saw someone pass by. I asked them if they knew anything about the product, they did not, so they paged customer service.
Almost instantly a charming young man walked up and asked how he could assist me. There was a short girl with him, who seemed to be new because she was listening to his every word. Both of them assisted me finding the products I needed, and when they didn't have a product in their department they took me to another section of the store and showed me where they were.
As I was leaving the store, I saw them straightening up a cooler near the self check out. As I got closer someone in management (I later learned it was the assistant food manager) walked up to them and told them to stop working together, go fill the milk, and start working. The girl walked away quickly but the young man stayed and continued to clean. Even though they had just given me excellent customer service, he treated them both like nothing at all.
This was not the only time I have seen this man be rude to employees. Last week this same man was telling another young man to "work faster" and when he was done "redo all the areas he didn't do properly." He then went on about how the food department looked like crap and none of the closers from the previous night did anything right and that he was going to have to take time out of his day to fix it. He walked away and the young man he was talking to started to complain to another young man in the aisle about how the manager always treated him terribly and he couldn't wait to go back to school so he didn't have to deal with the (and I quote him) "Douche bag manager."
I have never felt like never shopping at a store this much. I love Fred Meyers, but hate the way the lower level employees get treated. All the cashiers have fake smiles on, and anyone in the food department look miserable when ever I shop. Something has to be done. Bring in new management so I can have my old Raleigh Hills back!