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Avoid Rentalcars.com - They Are Not Cheaper

Car Rental - Complaint
Review by elloveshack on 2013-08-23
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
MANCHESTER -- We are very disappointed with our experience of rentalcars.com. We booked 3 rental cars, 2 for the UK and 1 for Italy for our recent holiday. We chose the cars based on their ability to carry 4 people plus 2 large suit cases. The first car provided in the UK, which was supposed to be the size of a Focus - (ie a compact/economy), was smaller being an Audi A1 (more a mini size) which did not carry 2 large suitcases. The 2nd car provided in Italy, which was supposed to be a Clio (ie economy), was a Panda (a mini size), much smaller than a Clio. The third car which was supposed to be a Mondeo (ie Family size) was initially provided as an Audi A3 (a compact). After arguing the point with the provider that an Audi A4 is the family size and the A3 is a compact similar to a Golf size the counter person agreed to provide a family sized car.

We paid for the size of car requested - generally what we were provided with was smaller which we could have rented for a lesser price. Given our experience this seems to be a consistent approach by Rentalcars.com to provide smaller cars than paid for. So you are better off going directly to the actual providers as it works out that Rentalcars.com is not a cheaper way to go
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