Don't use Priceline or Budget to rent a car.
Rented a Standard Car and offered a Mid-Size car - Complaint
UNITED STATES -- Buyer Beware!!!!!! I reserved a "Standard Car" "Mazda 6 or similar" on line through Priceline with Budget at the Ben-Gurion Airport in Israel. When I arrived at the Budget counter they wanted to give me a Mazda 3 hatchback, which is considered a Mid-Size car according to the Priceline website. The Standard Car I reserved stated that the vehicle would accommodate 5 adults and 4 luggages. The Mazda 3 hatchback is a smaller vehicle and barely accommodates 5 adults if they are squeezed together in the back seat and the trunk space does not accommodate 4 luggages. We were a family of five adults and had lots of luggage.
Budget would not honor my hard copy of my reservation for a standard car. They said their standard car category is not the same as that of Priceline. When I explained that I reserved a "Standard Car" which will accommodate 5 adults and 4 luggages they said their was nothing they could do about it and they always have this problem with customers who reserve cars with Priceline and they said that "I am not the first and I would not be the last with this problem". And they were very rude about it. They said if I wanted the "Standard Car" that I reserved I would have to pay an extra $60 per day for a total of $720 extra for my 12 day rental. That would be on top of the $411 dollars I had already reserved the car for. That's 175% more than my original reservation.
After I refused and complained they brought it down to an extra $15 per day for a total of $180 more than my original reservation. They would not budge and I had no choice and I had to pay that. When I came back to the states I contacted customer no service at Priceline and followed up with a letter to their Executive Service Customer Service Department. I thought they would be understanding and refund my $180. But instead they were rude, did not refund my money, and said that it is not their responsibility what the rental agency gives me at my destination and they can have car categories different than Priceline.
So Budget's Standard Car in Israel is considered a Mid-Size car here in the states and I as the customer am supposed to be okay with that according to Priceline. And on top of that their customer support team all the way to the top "Customer Relations Specialist were rude, not understanding, and not accommodating. I will never do business with Priceline again!!!!!!!!!! They do not deserve my business or my hard earned money. And they just lost Thousands of dollars in future business from me for car rentals and hotel reservations. Shame on them for treating customers like dirt!!!!!! If you don't want a hassle avoid Priceline.