Miele Appliances Poorly Constructed
Technical Service - Complaint
PRINCETON, NJ -- Six years ago, as our house was being remodeled, I had no intention of purchasing Miele appliances. My Maytag washer and Kenmore dryer were both in excellent condition and functioning perfectly after 20 years.
Unfortunately, the architect who designed our new laundry room neglected to take into account the space required for my American appliances. I had no choice but to bite the bullet and plop down thousands of dollars for a brand-new Miele washer and dryer.
From the get-go, the washer and dryer were disappointing. Neither is spacious enough for large loads. Both take twice as long to complete their cycles as my old appliances. The dryer rarely dries completely; I often have to add a second cycle to ensure my clothes are not damp. Front-loading machines are, for me, difficult to negotiate.
Since the purchase and installation of the two appliances, I have had various issues that needed service, all after the warranty had expired. The expense of a Miele repair far exceeds that of my previous appliance repairs -- not to mention that in 20 years time, my previous appliances only needed professional service twice. But I paid the price and decided that it's not worth getting upset about.
Until this: the front plastic panel of the dryer began to chip off in small fragments. When I complained about it to the company, I was told that the fault was mine: that I was somehow applying "stress" to the dryer. How that is even possible -- are they saying that I take a hammer and bash the front of the dryer? that I lean my 110# body against the dryer?
I will never purchase another product from Miele. They are certainly not worth the money. In my experience, Miele products are not only not "better than" other products, they are inferior -- which would not be so bad if the company were willing to take responsibility for the inferior quality of their construction.