Comcast - Worst Customer Experience Ever
LOS ALAMOS, NEW MEXICO -- My sister and I were going to get Comcast and Xfinity in our new home. When we called to set it up everything went smoothly. They said they were going to send us everything we need in the mail and someone would come to hook up the connection on the 9th of August. We got our Internet modem in the mail and realized they never sent the cable box. We figured someone would bring it when they came on the 9th.
On the 9th we waited all day for someone to show up but they never did. When we called to find out why no one had showed up everyone we talked to was very rude two people even hung up on me. Finally someone told us they would reschedule the appointment but they couldn't get anyone out until the 20th of August and our monthly bills were going to be 30 dollars more then we were originally told.
Very fed up, we decided we were going to cancel our service and go through someone else. When we called to cancel we were told we were not going to be billed and we were no longer associated with their company. All we had to do was take the modem back. Well, yesterday we got our first bill from them even though we had never set up any of their equipment. So we had to call back for a second time to cancel again. And now I am waiting outside their store that's supposed to be open to return their modem and there is no one in the locked office. I am never going to use or recommend Comcast to anyone.