Bubba Gump Lahaina Complaint - BUGS - Family
LAHAINA, HAWAII -- We have recently been tortured at the Bubba Gump restaurant in Lahiana Maui. My three children were so tramatized they could not finish their meals and had to leave the restaurant. When we were seated pineapple bettles continued to pour through the open window, free to land in our meals, drinks and on us. When we complained to the servers about the bugs we were told we should eat in a more " closed-in restaurant". We have eatten in most "open air" restaurants on
Maui and have never experienced anything like this before. When we told them about the spider that was served in my husband's meal they replied it was extra protein! We higly recommend never eatting here ever! The servers were flippant, the food cold, and the bugs plentiful.
UPDATE ---- I had contacted the head office of Bubba Gump about our experience. They have turned out to be a honorable company and have offered us a complete refund plus an appology for our terrible evening. It is not often that such a large company will have a store manager contact us immediately. We were impressed with their responsibility and have accepted their apology.