Rooms To Go - Do Not Buy Here
furniture - Complaint
SARASOTA, FLORIDA -- This company does not offer appropriate customer service-they refuse to give you an itemized invoice. Something really fishy with RTG.
We wanted to purchase a sofa and love seat and they said we had to purchase the 'package'. We did not like any of their tables -they told us no choice. We never received the lamps and still haven't. We received damaged goods and 1 item that we did purchase was not assembled as promised until we badgered both by phone and driving up to the store in person. It has taken over 1 month to get this sorted out and we are still dissatisfied. The damaged item was returned finally but we never received a credit as promised. Now when we requested the credit today, we were told it was much less than we were told by another employee. This is NOT a company that stands by their products or services. They make the sale and then you are out of luck. NOW there is an advertised sale for the love seat and couch that we wanted without the other stuff we did not want. The tables are stuck in our garage as they don't go with our decor and we just plain don't like them-as we told the salesman. There was no flexibility with this company. It's been a huge headache and not worth the time and aggravation.
We will be passing on to others to avoid RTG like the plague since we received no satisfaction. Will shop elsewhere for the furniture we need for our new home from now on.