South Bay Home Health Care - Obnoxious Aggressive Security Personnel
No Product ... - Complaint
TORRANCE, CALIFORNIA -- On Friday, August 16, 2013, a friend and I went into the South Bay Home Health Care store here in Torrance, California to look for a walker for my 94-year-old aunt. While there, my friend looked at some other things (foot-aid products). She handed me a few of them to ask my opinion and I then handed them back to her. She then asked one of the employees if they might have anything more in back. He brought out a large box of those products but she couldn’t find what she needed, and so the employee put everything away.
At that point, she and I went over to look at the walkers – and as we stood there, suddenly out of “nowhere,” another employee came up to me and demanded that I empty my pockets. I said, “Are you joking??” Because I thought for a moment that he was. But he was quite serious. I pulled out my wallet and keys, but then told him that if he wanted to search me, we needed to go in the back to the security area, which is the PROPER PROCEDURE. However, he suddenly lurched forward and patted me down without my permission IN FRONT OF THE OTHER CUSTOMERS. It was not only humiliating, but as you know, it implied to other customers that I’d stolen something.
This boy was rude, overly aggressive, obnoxious, and with that typical “tough guy” attitude which is so common among security personnel. I'm a reasonable man and if someone believes that I've stolen something, I don’t mind cooperating because I want as badly as they do to clear up the situation. Businesses have the right to protect themselves against shoplifters - but they do NOT have the right to humiliate their customers. Complaints against security personnel are becoming more and more prevalent – we see this on the news often enough. Too many businesses seem to be going out of their way to hire thugs to protect their stores. The type of behavior this boy exhibited is bad for business because it's bad for customer confidence, to say the least.
It would appear that nowadays one needs few if any qualifications to work as security personnel. South Bay Home Health Care did not answer my emails and has not taken responsibility for what this boy did, nor for their practice of hiring those who do not know how to conduct themselves properly. I informed them that I've lived in this town for many years & have no criminal history, but they preferred to remain noncommittal & noncommunicable, and that is why I've been doing my best to inform the public of their sloppy hiring practices and of what they might be subjected to in that store ...