Verizon Wireless - Terrible Customer Service!
Financial Department - Complaint
SALISBURY, NORTH CAROLINA -- We pay our bill with our debit card, we have done this since we got our phones 4 months ago. The first two payments went through with no trouble but the last two payments have not been processed by them. We have been using the same card at other places and have no trouble, pay all our bills and every thing with it. I have called Verizon 4 times in less then a week. Once to make a payment, a payment which I was told by two different people went through. Now we are being told it hasn't gone through and that I never gave them a card number, we had tried a different card this time, one that I again pay bills with and have been using with NO TROUBLE!!
I talked to two different supervisors today, one of which called me a liar and said that neither of the confirmation conversations happened. They do have proof I made arraignments but conveniently they lost the card information! I was told by the first supervisor if I paid yet another $100.00 today (which I don't have) that my service will not be interrupted. I told him I didn't have the money but let me talk to my husband to see what he has to say, who by the way is traveling for work but did this company care? Not at all!!
My husband asked me to call them again and see if we could pay the balance in full Friday (this coming Friday) if we could not have service interruption, I was then quoted by the second supervisor that they can't do anything for me unless I pay $127.00 today, what??!! I was just quoted a $100.00 just a few hours earlier. I explained that it wasn't our fault because they had the card information and begged her to work with me because my husband uses this as a work phone. I was pretty much told they don't care. At my wits end I asked if there was a recording of the conversation where I paid the $100.00 and gave my card information, her attitude changed and she told me that it wasn't their problem and they can't help me without a payment, I already made a payment!! I was called a liar, told I just wanted free services and quoted two different prices all in one day by this company, needless to say Verizon has lost a couple customers! I would not recommend this company to anyone, if you are thinking of getting a phone through them don't!