Air New Zealand - Awful Airline, Avoid if You Can
NEW ZEALAND -- Absolutely disgusting money hungry company. In the last few months I have flown with several airlines and airNZ shines out with their awful service and completely bored and useless staff. I had chosen to upgrade my flight three times in the last six months and every time there was a problem and something was left out. After telling airNZ they accepted that they offer a service for a price they can't provide e.g to upgrade in Hawaii they say you get lounge access except its only for business customers so actually not available to the person that paid for it. They didn't help at all and have been rude and a massive embarrasssment for NZ.
There are many better airlines in NZ who offer MUCH CHEAPER fares as well as better flying times. If your a tourist AVOID AT ALL COSTS as they will see you as a money maker and thats all.