Browning Mazda - Worse Customer Service Ever!
Sales - Complaint
CERRITOS, CALIFORNIA -- My wife and I were so excited and ready to buy a new 2013 Mazda3 Hatch, Grand Touring. Vit, Jose and Brian were very kind and courteous, but when we got towards the end of our deal, meeting Ron the “closer” ruined our entire experience and we left!
Ron did not even sit down long enough to explain what we were paying for. When we attempted to understand the cost and different payment plans, he made us feel rushed like he had other things to do than to explain it. He sharply told us our options and walked away, which took most of the time because he wouldn’t return in a timely manner, like flagging down a waitress only to wait 20 minutes to be serviced.
Once we chose our financing plan, he told us that Wendy, the financier, would explain it line by line and if we did not, “feel comfortable with the numbers” we could walk away. We came in to see Wendy and weren’t sure where the numbers came from (again because Ron did not sit down to spend the time to explain it to us, only to pass it off to the financier to explain it). The moment we told her she told us it was not her job to negotiate price and that this all should have been confirmed with Ron. Obviously, there was a miscommunication, but the customer service was so rude. They made us feel like it was our fault for not just going with it. It actually gets worse from here….
Once we decided that we weren’t comfortable with the numbers, but more importantly Ron’s customer service, we did not continue with the deal. As we were about to leave Ron comes up to me and shakes my hand and says, “This is a really great deal… if you decide to come back I’m pretty sure we won’t be able to make this deal with you again.” He just repeated how great of a deal this was, that we were missing out and then made sure we knew that won't get a better deal than this anywhere else….saying we’re number 1, etc. His body language felt like a little boy giving attitude for not getting his way. THEN, he turns around and YELLS across the dealership to one of his co-workers shouting that we didn’t buy the car, in which the co-worker respond with a loud disappointing grunt! I couldn’t imagine the level of unprofessional and rudeness! Sadly, we wasted 3 hours for no car and after this experience with Ron, Browning Mazda lost loyal customers.