Ashley - Dura Blend Leather Completely Separating From Its Base, Flaking Off
Service Dept and Insurance - Complaint
NEW ROCHELLE, NEW YORK -- We purchased 3 piece sofa that has recliners at ends, also separate reclining chair. All are made with their bonded leather, . The sales representative said this product is better than leather, never needs treatment and outlasts leather. It is made from leather fragments and plastics. We even bought the puncture insurance. Come to find out after the delivery, we thought all was well. Then at a close look we found corners of the couch and chair arms the fabric leather had small chips. We called and complained and after a few weeks we were able to schedule a serviceman visit to replace several SKINS (segments of furniture coverings. Serviceman did a good job and we thankful.
Unfortunately, we also were victims of not researching this product., Several months later the seat portions on all of the furniture developed very small cracks. Then as the months went by they began to flake off. What an embarrassment. People that visited us when the furniture was new only had good things to say, now they are in shock that the furniture coverings did not last even a year. By the way we have no pets, so there is no blame there.
I called the service dept. and complained, they said the fabric warranty was over and that its not covered. After a lot of complaining and demanding management, they agreed to send me new skins to replace the coverings on the defective portions. I would have to hire an upholstery service to do the replacement at my cost. I refused, stating how is that going to help me? Later I did call the insurance company, that they sold me on, the insurance company said hey could only repair punctures or internal damage. I which someone would start a class action against Ashley and I would certainly join it. How they can get away with lying so much about the product is appalling . Now I am reading the Better Business Bureau gives Ashley a high rating, Ouch ! I just lost all my faith in the BBB.
We need some over sight on the BBB, there maybe something going on there that stinks. I have been telling everyone I meet to never purchase anything from Ashley. Maybe that's why they are not in Connecticut. I went out of my way to buy my furniture from New Rochelle NY store for this terrible robbery. I was going to threaten Ashley that I would put videos up on YouTube showing what crap they sold me. Then I started seeing all the poor reviews, most of them describing exactly what happened to me. If someone starts a class action please make a link like Ashley Class Action because I will continue to Google it hoping I get a hit and then I will join.