Dish Network - Return Equipment Scam
Customer Service - Complaint
I too have been a victim of Dish Network Equipment Return Baloney. I canceled my service in March of 2013 and the first fellow I spoke with was pretty pleasant. I was told that since I had been a loyal customer in good standing for so long that he would wave the $17 shipping fee to return "their" equipment. He also stated that I was due a refund and that would be processed when they had "their" equipment back. I asked which receivers they wanted and he gave me the number of one, I asked about the other 3 boxes and was told that I had been with the company long enough that the receivers were under the program that after two years, you owned them. I didn't think that was the case for the DVR receiver so I stored them in my basement . In about 5 days I got a box dropped on my front porch, inside was a list of the receiver to be returned, I packed it and dropped the package at a UPS store . In about a month, to my surprise, I received a bill for Dish Network Service.
I made a phone call to customer service, the guy on the other end said that it was a mistake and that he would correct the problem. I also informed him that I had received notice that they had received there equipment and I wanted to know where my return was. The fellow told me that returns were not automatically issued but he would put in a request for me and I should receive it in short order. Fast forward about 3 weeks and in site of about 4 days I received a refund check and another bill for service. About this time I'm thinking that something is pretty fishy, I log into our account and find it still shows a balance and they still have my credit card number and my bank account number, where we paid our bill. I call customer service to find out why my bank account number and credit card number is still in their system, and vehemently tell them they are no longer authorized to have access to my bank account or credit card and I want them removed from their system. I am shocked when the lady tells me it will take 10 days to make that happen, as it only took about 2 seconds for them to have access in the first place. I got off the phone with her, called my bank froze them out of my account and changed the number on my credit card account. Now that I'm protected financially, I call back about the false charges, I finally get to a supervisor and after she researches my account she says I have not returned their equipment and that's why I'm getting billed, I tell her that I have not had dish service since March, I have a notice where I have returned the equipment that they requested and they have sent me a refund check for service. This doesn't seem to faze the lady.
In a few seconds she tells me that I still have a DVR receiver that is theirs, I tell her that if they would have asked for it the last time they sent me a box they would already have it. The lady says she will send me a box to return it but I will be charged $17 dollars to return it. I inform her that I will be glad to drop her equipment at the nearest dish facility, but as far as me paying to return "their" equipment, that is not going to happen, click. In about 5 days I find two boxes on my porch to ship one DVR receiver back, I pack the receiver in one box, an in a effort not to confuse them by not returning two boxes I put a note in the other and ship them both. Fast forward till today I'm still getting bills saying they won't restore my service until I pay the $18.42 to ship "their" equipment back. I am starting to get phone calls from someone I can't hardly understand about my delinquent account, to which I reply I am not paying it. I guess I will put a note in my credit history at the three reporting agency's, and spend my spare time telling everyone that will listen what kind of company Dish Network turned out to be in my case.
I'm not angry with the people at customer service they are just doing what they are paid to do. But somewhere up the corporate ladder there is someone that put the policy of making you miserable If you chose to drop their service. A word to the wise, be sure before you sign up for any service with leased equipment that you know what their policy is on returning their stuff.