NU Car Rental in LAX - Rip You Off as if You Were a Fool
LOS ANGELES, CALIFORNIA -- They offer the best rental price in the market, BUT they will rip you off with a variety of hidden fees.
I rented a car between May 28 and May 31. I waited for 30 minutes in the airport for the shuttle to take me to the car rental office in the Four Points Hotel, then waited in line for another 45 minutes (if not an hour yet) to finally get the rental car. However, I was tolerating the slow service because I was paying the lowest price among all car rental companies; I also feel they were just taking extra time to serve two guests ahead of me who have many questions.
When I was at the counter, they asked me to sign and initial a lot of places on the contract, as part of the "normal procedures." In the end, I returned the car on time, with a full tank of gas. So, they did not charge me a penny extra at that time.
In mid-August, they sent me a bill of $76.40 ($1.40 toll fee for the Express Way, but $75.00 for the "administration fee"). As a tourist, I accidentally used the Express Way on the highway (there are no toll booths; it merges a car pool lane into an Express Way). After I noticed I entered the Express Way by mistake, I got out in the next exit. That's why the Express Way had $1.40 on my rental car. I did not pay too much attention because my previous experience with other car rental companies told me that I would normally receive a bill later from the rental car company for the toll fee(s).
NU car never asked me for the $1.40 charges. Instead, they back charged me $76.40, with $75 so-called "administration fee." As I mentioned before, I rented many cars with other car rental companies, none of the other companies charged me any administration fees for tolls, needless to mention that is an outrageous $75!
I tried to contact the Office, giving them a chance to fix their mistake. My calls often went to voice mail. I finally spoke to a staff member (if you want to talk to a real person, call them early in the morning). He said he could not do anything for me because I had signed the contract, which stating I agreed to pay $75 "administration fee" on any fees that the company paid on my behalf. I said I wanted to talk to the manager. I was told I must left a message for the manager to call me back (the manager was not in the office at all). I then waited for two more days. I called again and left one more message to the staff. Still, nobody called me back. Then, I called again and finally got a hold to the manager. The manager asked me to leave him my phone number, name, and a contract number. According to the manager, he could not do that either, but the company would contact me "soon." I have been waiting for two days now. Nobody calls me. So, I am writing this review. Hopefully, nobody needs to go through what I have been through anymore.
I told the manager and the staff that they will lose me as a customer forever even though they could have collected the extra $75 this time for its revenue. In the future, who knows if they they would increase their "administration fee" to $750 or even more as it is just a contract they wanted you to sign. I will definitely stay away from this company even though they "seem" to offer the lowest price in the market, but as other reviews said, they will just find any ways possible to rip you off.