Charter Cable - Nobody Knows What Is Happening and Lies About Installation
Cable ISP - Complaint
INMAN, SOUTH CAROLINA -- About a week ago, I called Charter because I am located in a backwater very slow copper ISP DSL provided by Windstream. Charter offered a 30mb/sec speed.
My house is in service range, but NOT beneath a pole. So the tech comes out and quizzes me, where is the cable. He didn't know. He discovers it a street above and then says, sorry Bud, it will need a dig.
Ok, so when will that be.. doesn't know says they are BUSY.
I called Charter on Monday and it's the 19th and the tech was out on Saturday but, was unable to do an install. The agent says, the professional tech will do his job on the 17th, but its now the 19th. How would that be possible.
Then says anything else she can help me with?
So the tech visit rescheduled and I stay home, but NO SHOW, no phone calls etc. The agent says the appointment still open. Hold tight. But two hours later no show.
So, then I called asking when is the tech arriving? No answer, later told if a dig is needed they may need an attorney, the sheriff and and an act on Congress.
But, I thought they could be trusted and canceled my old copper wire service.
So stranded no Web at home and not expectation of when, even if Charter will ever install.
I am told later all digs are subcontracted, but they do not yet even know where to dig.