T Mobile - Lied About Service
Account - Complaint
We joined T Mobil 2yrs. ago for a cheaper plan with 2g phones as we are on a fixed income we had just wanted unlimited talk and text. They told us at the time that we were in a good service area. After the first year of constant bad service and many, many calls to their company, we were finally told by one of their techs that despite the good service area that we live in, our reception would be lousy if we did not upgrade. The classic bait and switch.
We tried to work our way up their corporate ladder to get help but were ignored for the length of our contract. Service was so bad we couldn't call from inside our home and had to stand outside positioning our arms in the air at different angles until a text was sent. We struggled with this terrible service for those 2yrs. until our contract was up the beginning of Aug. 2013 at which time we switched to Straight Talk.
More trouble arose when they didn't want to switch one of our phone numbers to our new phone. Our bill was due on Aug. 9th but they cut off our online account even before they released one of the phone numbers. Plus, we had paperless billing. We called and asked them to send us out our last bill. No problem we thought, as of the date I write this Aug. 24th 2013.
Not even a month into the billing cycle we received a call from a pre collection company about collection of their last bill. Even the collection company couldn't understand why they would refer us to them without simply sending us our last bill. So, we sent it in to them.
This company from the start lied to us, would not address our issues, and then tried to hurt our good credit by sending my last bill to a collection center. So please, stay as far away from these crooks ( our opinion) as you can. In our opinion these people don't care about the customer at all.