CVS - Cashier Lacked Manners.
Front Desks - Complaint
ENDICOTT ST, DANVERS, MA, MASSACHUSETTS -- I am writing to express how offended I was by the behavior of an employee at the CVS store on Endicott Street in Danvers, MA.
During a hot dog day of August, I went to this store in order to make a return.
A supervisor assisted me with the return issue (no receipt, so only get back half the price that is the products present on sale price - ok - fair enough.) The supervisor left while I mulled over whether to return my purchase or to keep it. I opted to keep it.
I was also returning another product so I went over to the one and only other cashier who was open. She performed the store credit. No big deal I figured. I had a lot on my mind other than CVS and just wished to make a quick transaction and leave. I had laid my purse and a nearly empty bottle of cola ( I had been sipping it in my car and had carried it into the store with me), on the counter. When the transaction was completed, I picked up my belongings off the counter and started to leave but was snidely, rudely, disrespectfully, sarcastically and insinuatingly asked by this cashier, " DID you pick that up from HERE!?" referring to my nearly empty bottle of cola. I said to her that IF I had picked it up from the store, I would have have certainly let her know and paid for it. Then she proceeded to shrug, " Well I don't know, SOME people come in here and open our bottles and start drinking". I informed her that she was out of line, inappropriate and making assumptions and judgments and extrapolating other people's behaviors to me. She then proceeded to loudly proclaim without any real remorse or concern ,"I'm sorry, I'm sorry."
The point is this:
Behavior of this sort is a systemic problem with the CVS stores in this area and is not appreciated . We don't live in the days of different water fountains. CVS ought to train its employees so that they never forget this.
I am also amazed that this cashier was in her tone, demeanor and general attitude able to address me in this blaming, superior attitude, with a sense of impunity - an attitude that points to a CVS system wide support of such behavior.
Insulting any member of our community, in my case a mature individual with the implication of thievery is beyond reprehensible.
Then to add insult to injury the store manager, a female on responding to my complaint sided with this cashier, and made little of the utter disrespect and rudeness meted out to me, citing " This is one of our best cashiers." As if, that makes any difference to a customer; why should I care if this woman is a good cashier or not? I am only concerned with behavior directed at me, personally. This store manager also implied that it was perfectly fine for this cashier to ask me the question, since, "people do open bottles and drink from them." This fallacious observation was offered to me, instead of the recognition that asking such a question with such a disparaging attitude is far from good customer service; its indeed BAD customer service.
I went into this store (I normally do not shop here) to make a simple return, instead left the store upset and wasted hours of my time wondering, "what the heck" was that all about.
Sure, employees of CVS are not "slaves" but neither are customers. What ever happened to civility and manners and "the customer is always right?" What ever happened to CVS employees addressing customers by their last names?
Wouldn't it have been nicer if this cashier had asked me the question in a trusting sort of manner, with the right tone of voice, without racist undertones? A simple, "Ms. X, would you like me to ring that up for you?" instead of " DID you PICK that up from HERE?