McDonalds - Grandaughter Waited 10 Min, Was Ignored While They Waited on Drive Through
Front Counter - Complaint
LORAIN -- My granddaughter went in to get some fries that were not given to us when we first ordered them. I called them and they told us to return and that they would give her fries later. When we returned, my granddaughter was waiting for 10 minutes, they completely ignored her, and any concentrated on the customer at the drive through. A man behind my granddaughter was so angry, he just left.
I talked up to them all to bring the situation to their attention, because I was very upset. He tells me that they were short staff and were doing the best they could. It still took another 3 minutes before they finally took care of her. This has happen to me many times at other Mcdonalds. They always take care of the drive through and ignor the customers in the lobby. Is this your policy?