Vitacost.com - A Complete Hassle to Deal With.
International - Complaint
ONLINE, FLORIDA -- If I could give negative stars, I would. Their prices and customer service have always been incredible, but I've noticed in the last 6-9 months, they have gone completely downhill. I live in Canada and they started advertising "No surprise tax bill at your door" in their Canada shipping ads. I thought this was too good to be true -- and it was. After my delivery, I emailed them to clarify and their response was:
"We guarantee duty free shipping, however, actual tax may differ from duty. I apologize for any inconvenience."
If that's the case, they really need to stop calling it No surprise tax bill at your door and replace it with no surprise duty bill at your door. I think this is false advertising, however, seeing that 99% of the time I am paying duty when ordering from a US merchant, I'm not surprised when these additional costs do come up upon delivery -- in fact, I expect it.
However, what upset me the most is that in my last two orders, I received the shipment in 2 boxes and they pasted the same total invoice to both boxes -- meaning I paid double the duties/taxes. After it happened the first time, I emailed them and they were quick to refund the duplicate charge, but they could not guarantee it wouldn't happen again. Of course, a mere 2 months later, it happened again on my next shipment and once again, I had to go through the whole process all over again. They claimed they put a refund through on my credit card, but that was nearly a month ago and I called my credit card company who said nothing has gone through yet.
Honestly, it's just not worth the hassle...unfortunately, stay away :( Amazon doesn't deliver most supplements/vitamins to Canadian customers, so I find luckyvitamin.com to be a great alternative if you're in Canada ordering from the US.