Lustine Dodge - Bait & Switch
Chevy Malibu 2LT
WOODBRIDGE, VIRGINIA -- On August 9th, I had stopped by Lustine Dealership to purchase a Vehicle. I and the Sales Rep (Tom [snip]) had agreed on a car and on the Terms for a car loan. I was told I was approved for an Auto Loan with monthly payments of $278.00 and an interest of 5.3% with $200.00 down payment. I was satisfied with the purchase and drove back home to Richmond, Va, which is an hour and a half south of Woodbridge. On August 19th, Andre [snip] (Financial Rep), had called me to say that I would have to go back to the dealership and re-sign some paperwork. After work I decided to drive back up there to sign the papers and finalized the entire process. Mr. [snip] told me that the original contract was not approved due to the Auto Loan not being approved after all, and that I would have to then sign another contract since he had gotten me approved for another Auto Loan.
I was satisfied with the chance to have another loan so I asked if anything had changed in terms, which Mr. [snip] said “just a little.” The new interest rate had doubled to a 10.5% and the monthly payments were now at $327.00. I told him that I didn’t like the terms and that I could not afford the payments. He said that if I didn’t sign this new contract I would be forced to return the vehicle immediately. I told him that I couldn’t do that at the moment, since I had no other way to get back home to Richmond. I left pretty upset due to the fact that I would not be able keep the car and at the fact that Mr. ((no personal names allowed)) was very un caring about the situation. I spend the week making arrangements to drop off the vehicle and to have a friend drive his vehicle on Saturday the 24th of August so that I could get back home.
On Thursday the 22nd I called and left a voice mail message with Mr. [snip] to inform him that I would be returning the vehicle as instructed by Mr. [snip]. On the 24th I arrived at Lustine at 11:00 AM to return the vehicle. I asked to see Mr. [snip]and was directed to his location; he greeted me and introduced me to his Sales Manager. I explained what I was doing to him and that I would like my $200.00 down payment returned to me. He agreed to look into the situation and refund me the money. I waited in an office for an hour, and then Mr. [snip] and his Sales Manager entered the office and told me that the car and original contract was worked on and that the car is mine. I was very surprised by all of this since I was under the impression that they were working to give me my refund. I told both of the Sales Men that I didn’t want the car or their business and that I had not asked them to work up a new contract. I was very clear in telling them that I was not doing business with them after the terrible experience I had on Monday with Mr. [snip]. Spending the time driving, my gas and the stress of being told I would have to return the vehicle was too much. They even had Mr. ((no personal info)) enter the office and asked him if he had in deed say that if I didn’t sign the contract I would have to return the car. He said yes, that I would have to return it if not signed. I felt better after Mr. [snip] confirmed what I had explained and thought it would over.
The men decided to tell me that they had pulled some strings in order to get the contract approved again and that I would have to keep the car. I told them once again that I didn’t ask for them to do this and that the contract as of Monday the 19th was not a valid contract. I told them I would be leaving and that I expect the issue to be over and done with. Then the Sales Manger followed me and began to tell me that I was under contract to them for the vehicle and that I could not leave. He became hostile and demeaning with me. I told him that I was not under any approved contract with them and that I would be going home now. I left the dealership very frustrated and upset over the treatment and entire ordeal with them.