A&E Factory Service Is Crap
Washing machine - Complaint
CHRISTIANSBURG, VIRGINIA -- I needed a Maytag washing machine repaired. A&E Factory Service is the only company in the area that will service my machine. I scheduled an appointment. They told me the technician would be here between 8-5. They also told me that I would receive a reminder call the day before. And they also said the technician would contact me in the morning of my appointment to give me a closer estimate to the time he would be here. I have waited all day.
I got a reminder call yesterday but they didn't leave a message so I was unsure who the random 800 number missed call I had was. I've called 7 times today. Each person I spoke to didn't even speak English as their first language. They kept assuring me that my technician was on his way and would call me to tell me what time he would be here. I have received no phone calls. When I called and screamed at yet another foreigner on their 1-800 line, they said they would put me through to a supervisor. I was put on hold for another 10 minutes then hung up on. This happened twice.
Each time I called the autotrons that answered the phone would just go through their script word-for-word in their broken English that I could hardly understand. No one would talk to me as an actual person and help me with my problem. It's now 4:42. I'm told that now my technician will be here between 5 and 5:30. What do you want to bet they never show. But if he does-I'm expected to just hand over $75 to him before he does any work just to thank him for finally gracing my home with his presence. Some "customer service" company. It's total crap.