Total Protect, Home Sure - Horrible a Sheer Nightmare. Stress and Tears
Air Conditioner Close to 30 Days - Complaint
FORT LAUDERDALE, FLORIDA -- They have about 3 names Total Protect, Home Sure and one more. It should be a law against this. In mid summer I have been dealing with them over 27 or more days. They are full of crap. Tried to get me to pay them 260.00 or 210.00 service man did not put it on paper. I paid him 75.00 after I refused to pay him that other fee that he asked me for. He said he charged the freon and it was Ok. I asked him to use a thermometer on the vent to see if it was cooling and he told me it was cooling and I gave him the 75.00 check and he had the nerve to ask me for my drivers license and I refused he lied and said I didn't pay him the 75.00. He spent more time on the phone with Total Protect trying to set us up. That Monday they sent out another company and he said I am sorry I can't help you when they contacted me again the said my portion to fix the ac was 500.00 plus then thy went down to 350.00 last week.
I called an attorney and after copy the contract he could not understand why they would not live up to their agreement. I kept a record of how many times I called them to be talked to like a piece of crap. I and my 75 year old husband wit numerous health issues have been traumatized. I call two other people very reputable, and both said that the compressor is gone. They are liars and who wants somebody like that in their homes, I am out of fees to get two other opinions and lawyer fees and my unit is still. I also let my mortgage co know they are promoting and deducting for a bogus co. It is a shame that this happens. If I did something like this I would be in jail. They would not even respect or deal with my attorney.
We will have to replace air conditioner be cause the price of repair would be 2,700 and the offer me 663.00 and I was told that would come nowhere near fixing our unit Please take a few minutes to tell of your experience it may make you feel and I really wish I had taken the time to read their negative review.