Good Feet - Buyer Beware...This Is A Bait And Switch Operation!
Retail Sales - Complaint
CRANBERRY TWP, PENNSYLVANIA -- I have Plantar Fasciitis. This causes excruciating foot and heel pain. I had followed the Doctor's orders, however, the pain continued. I saw their ad on KDKA TV and I heard their ad on KDKA radio. I had believed that the KDKA ads were reputable. KDKA is just using their advertising dollars without researching this product.
I went to the Cranberry Store where I purchased the orthotics very quickly because the product worked for the 5 minutes that I had them on and I believed that it would continue to heal my heel. When I paid the $300 for the orthotic, I was sold another insert for $20 to use with this product. When one is desperate, one just charges to try to ease the pain. I was told that only exchanges would be honored for 30 days. I expected that a $300 insert would have cured my pain. I followed the instructions exactly as the salesperson indicated and within 2 days my foot pain grew worse. I called and I was quickly reminded that they could only EXCHANGE the product for shoes....I DIDN'T NEED $300 SHOES!I needed the foot pain relief that they advertised.
I called again and Orlando told me to bring the orthotics in since one needs to listen to one's body and that they would EXCHANGE the product. He said to take them off immediately so that I didn't do any more damage to my foot. I returned the product and I did exchange the orthotic for 2 pair of $150 shoes. I did keep the $20 insert. They wouldn't refund my money for that item. I purchased a pair of $150 NB tennis shoes and I finally decided on a pair of $150 winter boots. I haven't worn the boots, but the NB shoes that I was sold does not have any support. My 2 year old, $50 NB tennis shoes still have support. Their NB tennis shoes are flat and when I wear them, my heel pain returns as if I had been walking in my bare feet without any protection at all. I guess that I'll wait until winter to determine if my $150 boots have any support! This is a "bait and switch" operation.
They advertise a cure just to sell expensive tennis shoes!