ACN - Frustrating, Horrible Quality and Horrible Service
Digital Phone - Complaint
NIAGARA, NEW YORK -- We signed up with ACN to get better rates than what Bell was offering (in Canada). Before the switch was made ACN had Bell cut our lines before they even arranged to have them put back up. We are a business, so 2 days without a phone is horrible. Basically, they mail you all this equipment and expect you to figure it all out, and their customer service representatives are rude and not helpful. Once we got everything up and running the quality is TERRIBLE!
The line crackles, cuts out or drops completely. It is embarrassing to have to make phone calls to customers and then ask them to repeat themselves 15 times in one 5 minute phone call. Who would want to hire a company that can't even afford "proper" phone service.
2 weeks in and we are going back to Bell...and that says something!